Privacy Policy

1. Introduction

Lumin Labs DMCC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications and services.

Our company is registered in Dubai, United Arab Emirates, and operates under the laws of the UAE while ensuring compliance with international privacy standards including GDPR.

2. Information We Collect

2.1 Personal Information

• Account information (email address, username, profile data)
• Contact information for customer support
• Payment information (processed through Lemon Squeezy)
• User-generated content and preferences

2.2 Usage and Analytics Data

• App usage patterns, features used, and session duration
• Device information (model, operating system, app version)
• Unique device identifiers (IDFA, advertising ID)
• Crash reports and performance data
• Analytics data to improve our services

2.3 Location and Sensor Data

• Location data (with your permission) for location-based features
• Camera access for image processing features
• Microphone access for voice-related functionality

2.4 AI Processing Data

• Images you provide for calorie analysis (processed via Passio AI)
• Data sent to our AI servers and third-party AI services (Anthropic)
• User interactions with AI features

3. How We Use Your Information

• Provide, maintain, and improve our mobile applications
• Process payments and manage subscriptions
• Deliver AI-powered features and personalized experiences
• Send important updates, security alerts, and customer support
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and protect our rights

4. Third-Party Services

We integrate with the following third-party services:

• Supabase: Database and cloud storage services
• Lemon Squeezy: Payment processing and subscription management
• Superwall: Paywall and subscription optimization
• Crashlytics/Sentry: Crash reporting and performance monitoring
• Anthropic: AI language processing services
• Passio AI: Image analysis for nutritional information

Each service operates under their own privacy policies. We encourage you to review their policies for detailed information about their data practices.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your data in the following circumstances:

• With third-party service providers necessary for app functionality
• When required by law, court order, or government authorities
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or acquisition
• With your explicit consent

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is typically retained until you delete your account, while analytics data may be retained longer in anonymized form.

8. Your Rights

Depending on your location, you may have the following rights:

• Access your personal data
• Correct inaccurate or incomplete data
• Delete your personal data
• Object to processing of your data
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at hello@luminlabs.ai.

9. Children's Privacy

Our applications are intended for users aged 18 and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence, including the United States and other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information